Basket Leaf is an online tea shop providing the highest quality premium teas to tea connoisseurs all around the world at competitive prices. Our understanding of the holistic properties of tea on your physiological and psychological well-being, and our eye for the quality of our products, have helped us to grow into one of the most repeatable companies in the world of online tea wholesalers.

The teas we supply come directly from the connections we have with tea farms across Darjeeling, Assam, North-Eastern India, Bihar, Kangra, and Nepal. This allows us to ensure the quality and freshness we pass down to our customers is not only consistent but of extremely high quality every time. If you have a query about a specific tea and where it’s sourced from, please get in touch with us at support@basketleaf.com, where we can answer your questions and provide you with more detailed information.

Yes. Here at Basket Leaf, we have created a number of different sampler packs to provide you with an example of the different flavors within our tea collection that are perfect to buy if you aren’t sure whether you want to commit to a larger order. Please visit the following link to visit our sampler packs and find out more information here.

Basket Leaf like our products to remain as authentic as possible, so our black, green, oolong, and white teas all contain various levels of caffeine. As tea is a natural crop, it is difficult to determine exact caffeine levels, and we cannot, therefore, provide definitive figures.

No. Unfortunately, the decaffeination process involves a lot of chemicals that can affect the flavor and quality of the tea, something we here at Basket Leaf pride ourselves on providing our customers with. Therefore, we have chosen not to provide decaffeinated tea on our website.

By sourcing our tea directly from our contacts in countries we have previously mentioned, we can cut out the middleman and demand the quality our customers love from our suppliers. This also reduces the delivery turnaround time, increasing the level of freshness we can provide our clients. We also have high standards when it comes to the packaging of our products to make sure that any tea you receive always remains fresh and aromatic throughout the delivery process. If you are unhappy with your order or have any complaints about the packaging, please contact us at support@basketleaf.com.

When adding a product to your cart through the product pages, you can only add and specify the strength of a single flavor. If you would like to add multiple flavors to your tea, please try our “blend your flavor” service. This allows you to create a blend that is unique and perfect for you.

Basket Leaf like our products to remain as authentic as possible, so our black, green, oolong, and white teas all contain various levels of caffeine. As tea is a natural crop, it is difficult to determine exact caffeine levels, and we cannot, therefore, provide definitive figures.

Basket Leaf believes that tea should be personalized for every individual, allowing everyone to make choices about the ingredients that come together to create the perfect cup of tea. This is why we created our unique “Blend your own flavor” service, which allows you to create the perfect tea blend using flavors you love. This service also allows you to choose the strength of each flavor. Worried about forgetting the flavors you love? Don’t be. We’ll save your custom blend for future orders and will even share your unique blends with other customers! Why not try it now?

Yes! Simply use our “blend your flavor” to create your perfect blend, where you can blend up to 5 different types of CTC teas, as well as adding your favorite flavors!

No. Here at BasketLeaf, we are dedicated to providing you with high-quality teas, and we would never add anything that had the potential to jeopardize this.

If you have an account here on Basket Leaf, simply go to your account dashboard, where you will be able to check the status of your order(s). If you used the guest account to check out with, simply go to Track My Order to track your order.

If your order has yet to be shipped, then you can make changes to your order by emailing support@basketleaf.com.Unfortunately, we are unable to modify the order once the products have left our fulfillment center.

To change the address of your order, please send an email to support@basketleaf.com, and we’ll assist you quickly, provided your order hasn’t already been dispatched from the fulfillment center. If the order displays as dispatched, then unfortunately, there is nothing we can do to change the address of your order.

Basket Leaf often rotates the teas we offer on a seasonal basis, meaning we are unlikely to have a new order of something that displays as being out of stock on our website. However, if you email support@basketleaf.com, we will try our best to source the product from in-store or our warehouse if there is some available.

What you should do if you miss your delivery depends on the country you come from, and the way our delivery partners operate in your country. Standard procedure, however, is to provide your tracking number and ask for your shipment to be redelivered at a later date.

BasketLeaf tries to manage our refunds as efficiently and quickly as possible. If you have not received your refund in a specified manner within seven days, please contact us at support@basketleaf.com. We will then be able to tell you if this is an oversight on our side. If not, you might need to contact your bank for more information, which we will explain when you contact us.